Legal

Terms of Service

Effective date: 1 October 2026

These Terms of Service ("Terms") govern access to and use of the websites, software-as-a-service products (including Estatia), APIs and related services (the "Services") provided by CONVX TECHNOLOGY LLC, a limited liability company registered in Egypt under Commercial Register No. 306935, with its office at Office E, 2nd Floor, 53 Capital Mall, behind the Court, Fifth Settlement, New Cairo, Cairo, Egypt ("convX", "we", "us").

By creating an account, connecting a WhatsApp Business Account, or otherwise using the Services, you agree to these Terms on behalf of yourself and the business you represent ("Client", "you"). If a separate signed agreement exists between you and convX, that agreement prevails where it conflicts with these Terms.

1. The Services

convX provides AI-powered business systems, including tools to manage customer conversations on the WhatsApp Business Platform, automate replies and follow-ups, manage leads and pipelines, and analyse operations. We may improve, change or discontinue features from time to time; we will give reasonable notice of material changes that reduce core functionality.

2. Accounts

• You must provide accurate information and keep your login credentials confidential. You are responsible for all activity under your account.
• You must be authorised to bind the business you register and to connect its Meta and WhatsApp assets.
• Notify us promptly at mohamed@convx-ai.com of any unauthorised use.

3. WhatsApp Business Platform

• When you connect your WhatsApp Business Account through Meta's Embedded Signup, you authorise convX to access that account, send and receive messages and manage templates and phone numbers on your behalf, as described in our Privacy Policy.
• You remain the owner of your WhatsApp Business Account and phone numbers and must comply with the WhatsApp Business Policy, the WhatsApp Commerce Policy and Meta's terms.
• You must obtain all opt-ins and consents required by law and by WhatsApp before messaging your customers, and honour opt-out requests.
• Unless otherwise agreed in writing, conversation and messaging fees charged by Meta are billed by Meta directly to the payment method you add to your WhatsApp Business Account and are your responsibility.
• Meta may suspend or restrict WhatsApp accounts or features at its discretion. convX is not responsible for actions taken by Meta.

4. Acceptable use

You must not use the Services to:

• Send spam, unsolicited bulk messages or messages to people who have not opted in;
• Send unlawful, fraudulent, misleading, harassing, hateful or infringing content, or content prohibited by WhatsApp policies;
• Collect sensitive data (such as payment card numbers or government ID numbers) through conversations where prohibited by law or WhatsApp policy;
• Interfere with, reverse-engineer or attempt to gain unauthorised access to the Services or other accounts;
• Resell or provide the Services to third parties without our written consent.

We may suspend accounts that violate this section or create risk to convX, Meta, or other users.

5. AI-generated content

The Services use AI to suggest or send replies and produce insights. AI outputs can be inaccurate or incomplete. You are responsible for configuring automation appropriately, reviewing important communications, and for the content sent from your account. Do not rely on AI outputs as legal, financial or other professional advice.

6. Your data

You retain all rights to the data you and your customers submit to the Services ("Client Data"). You grant convX a limited licence to host, process and transmit Client Data only to provide and support the Services and as described in our Privacy Policy. For end-customer data, convX acts as your processor. You are responsible for having a lawful basis and providing required notices to your customers.

7. Fees

Subscription and service fees are set out in your order, proposal or plan. Unless stated otherwise, fees are payable in advance, are non-refundable, and exclude applicable taxes (including Egyptian VAT), which you will pay. We may suspend the Services for undisputed invoices more than 30 days overdue after giving notice.

8. Intellectual property

convX and its licensors own all rights in the Services, software, models, designs and documentation. Nothing in these Terms transfers those rights to you. Feedback you provide may be used by us without obligation.

9. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms.

10. Warranties and disclaimer

We will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided "as is" and "as available", and we disclaim all other warranties to the extent permitted by law, including uninterrupted or error-free operation and the availability of third-party platforms such as WhatsApp.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or loss of profits, revenue or data. convX's total liability arising out of or relating to the Services is limited to the fees you paid to convX in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law.

12. Term and termination

These Terms apply while you use the Services. You may stop using the Services and close your account at any time. We may terminate or suspend access for material breach not cured within 15 days of notice, or immediately where required by law or by Meta. On termination we will delete Client Data and Meta access tokens as described in our Privacy Policy and Data Deletion page.

13. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. The parties will try in good faith to resolve disputes amicably; failing that, the competent courts of Cairo, Egypt have exclusive jurisdiction.

14. Changes

We may update these Terms. We will post the updated version here with a new effective date and notify clients of material changes. Continued use after changes take effect constitutes acceptance.

15. Contact

CONVX TECHNOLOGY LLC · Office E, 2nd Floor, 53 Capital Mall, behind the Court, Fifth Settlement, New Cairo, Cairo, Egypt · mohamed@convx-ai.com · +20 120 012 4665